Question 1

Is wall mounting included in the box?

Accepted Answer

No, the wall mount bracket is not included. If you choose wall mounting during the installation call from our team, the technician will confirm your preference. The bracket costs ₹499 for Vision 7 and ₹599 for Vision 9. Installation is free; you only pay for the bracket.

Question 2

Do I have a service center in my location?

Accepted Answer

At Lumio, we offer 100% on-site service, so there's no need to visit a service center—we come to you. To check if we provide service in your area, just visit lumio.co.in/support, navigate to 'Check service availability,' and enter your pincode.

Question 3

How many updates do we provide?

Accepted Answer

We provide two major OS updates. The TV currently runs on Android 11, and Android 14 will be delivered via OTA update. While the rollout date isn't confirmed yet, our team is prioritizing a smooth and stable update experience.

Question 4

Is Lumio Vision TV available at offline stores to check them out?

Accepted Answer

Currently, Lumio Vision TVs are not available to purchase at offline retail stores. However, you can still go and experience them in person at select Urban Ladder Stores across India including cities like Bangalore, Delhi, Mumbai, Kolkata, and Hyderabad. For more details and to schedule a visit, please book at https://lumio.co.in/lumio-experience

Question 5

How soon will the installation be done post-delivery?

Accepted Answer

The scheduled service visit may take approximately 24 to 48 hours, depending on your location. Our technician will visit your place accordingly.

Question 6

How to register your Lumio Vision TV?

Accepted Answer

If your Lumio Vision TV was installed by our authorized service center technicians, the product will be registered for you already by us during the installation. In-case you did a self installation, it is suggested to do a product registration by contacting our customer support. We will register your TV. You can reach out to us via Whatsapp or call us at +91 7204973629.

Question 7

Can I purchase an extra remote?

Accepted Answer

Yes, based on availability, an extra remote can be purchased. Please contact our support team for assistance.

Question 8

Does Lumio provide external warranty apart from third party warranty?

Accepted Answer

At this point in time Lumio does not provide any external warranty. For third party warranty services please recheck at the source of purchase.

Question 9

Who owns the TV brand Lumio?

Accepted Answer

The Lumio brand was launched in February 2025 by Circuit House Technologies Pvt Ltd, a consumer tech startup founded in March 2024.

Question 10

What are the different models of your televisions available?

Accepted Answer

Lumio has two different models, the Vision 7 and Vision 9. Vision 7 has three size variants 43 inches, 50 inches and 55 inches. While Vision 9 only contains a 55 inch variant.

Question 11

Where can I buy Lumio Vision Televisions?

Accepted Answer

You can purchase Lumio Vision TVs from the official Lumio website as well as official partner channels like Amazon.

Question 12

What is the warranty period and coverage?

Accepted Answer

All Lumio Television models have a Standard 2 year Warranty. Any Accessory like TV remote only has 1 Year Warranty. The warranty covers manufacturing defects, panel issues, and functional failures but does not cover physical damage or unauthorized modifications.

Question 13

Is Lumio TV better in performance?

Accepted Answer

Yes, both models feature the Boss Processor, 3GB DDR4 RAM, a high-speed WiFi card, and Google TV software optimization. Lumio Vision restarts 1.8x faster than industry average, Netflix loads 1.8x faster, handles 9 active apps (1.8x more than competitors), scrolling speeds improve by 2.5x, and delivers 12x better performance in 4K 60fps playback with minimal frame drops.

Question 14

Does Lumio Vision TV support 4K, HDR, and Dolby Vision?

Accepted Answer

Yes, it supports HDR formats like Dolby Vision, HLG, HDR10 and all our televisions support playback at resolutions upto 4K UHD.

Question 15

What sound technology does the TV support?

Accepted Answer

Both models feature Dolby Atmos and DGS Audio, enhanced by a QD Speaker System with 150% more speaker cavity for improved sound depth. Each speaker box includes a full-range driver and a dedicated tweeter, ensuring clear dialogue and enhanced bass.